Stonnington City Centre, 311 Glenferrie Road, Malvern
Customer Service
City of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of benefits available for our people have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
Please view the below documents for this position:
As a Customer Service Centre Officer, you will be the face and voice of the Council, playing a vital role in fostering strong connections between the organisation and our community. You’ll deliver exceptional customer service across a range of channels, including phone, in-person interactions, email, and online enquiries, ensuring each customer has a positive and seamless experience.
As the first point of contact for the Council, you’ll represent our commitment to excellence, helping to enhance our public image while efficiently resolving queries and providing support. Your efforts will directly contribute to the success of the Customer Operations team, ensuring we continue to meet the needs of our diverse community with professionalism and care.
This full-time temporary opportunity offers a competitive salary of $72,704 per year, plus 11.5% superannuation and the benefit of a monthly accrued day off (ADO). Enjoy a consistent schedule, working Monday to Friday, 8:20 am to 5:05 pm.
You are based within our bright, modern and sustainable 311 Glenferrie Road office on the corner of High Street and Glenferrie Road in Malvern where boutique stores, cafes and health clubs are in abundance. From the office you can easily walk to Malvern Gardens, High Street Armadale or Glenferrie Road.
Desired Skills and Experience
To excel in this role, we’re seeking candidates with extensive experience in fast-paced customer service environments, along with exceptional communication skills and a keen eye for detail in cash handling. You’ll need proven time management abilities and strong computer literacy to navigate daily tasks efficiently and effectively.
Your ability to manage a high volume of inquiries and respond to customer needs promptly will be key to your success. This is a fantastic opportunity to join a dynamic team, contribute to our community, and enjoy ongoing professional development in a supportive and engaging environment.
Work for Stonnington today. Work that matters. People who make a difference.
Enquiries
For enquiries relating to the role, please contact Fiona Rogers on 8290 1089 or frogers@stonnington.vic.gov.au
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Submitting your application
Please use your cover letter to demonstrate to us that you have what is needed to ‘thrive’ (as noted in the Success Profile) and to tell us more about you and why you want to want to work for us.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa. Connect with Stonnington
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