Stonnington City Centre, 311 Glenferrie Road, Malvern
Customer Service
City of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of benefits available for our people have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
Please view the below documents for this position:
We’re looking for Customer Service Centre Officers to be the friendly and professional first point of contact for our community. Whether assisting over the phone, in person, via email, or online, you’ll play a vital role in ensuring every customer interaction is positive, seamless, and engaging.
In this role, you’ll help residents navigate Council services, provide accurate information, and resolve enquiries efficiently. Your ability to communicate with warmth and clarity will strengthen connections between the Council and the community, ensuring people feel supported and heard.
Why join us?
Work in a modern, sustainable office in Malvern, surrounded by boutique shops, cafes, and green spaces—perfect for a refreshing break.
Be part of a collaborative and friendly team that values excellent service and continuous improvement.
Enjoy the stability of a government role with competitive pay and great benefits.
We have two fantastic part-time opportunities available:
Position 1 – Permanent part-time: Monday, Tuesday, Thursday, 8:20 am – 5:05 pm
Position 2 – Temporary part-time: Monday – Friday, 10:00 am – 3:00 pm
Both roles offer a pro-rata salary of $72,704 per year, plus 11.5% superannuation.
If you're passionate about delivering outstanding service and want to make a difference in your community, we’d love to hear from you!
Desired Skills and Experience
We’re looking for motivated and customer-focused individuals to join our team, where you'll play a pivotal role in delivering exceptional service to our community. To thrive in this position, you’ll need a strong background in fast-paced customer service environments, demonstrating the ability to handle multiple tasks with precision and care. Your communication skills must be outstanding, with a natural ability to connect with people and ensure each interaction leaves a positive impression.
Attention to detail is essential—particularly when it comes to handling cash and financial transactions—so you’ll need to be comfortable managing these responsibilities with accuracy and professionalism. Effective time management is key, as you’ll need to balance a high volume of enquiries and requests while maintaining a seamless customer experience.
This role offers a fantastic opportunity to grow within a supportive team, with plenty of chances for professional development. You’ll be making a real difference in the community by helping residents access the services they need, all while building your skills and gaining valuable experience.
Enquiries
For enquiries relating to the role, please contact Fiona Rogers on 8290 1089 or frogers@stonnington.vic.gov.au
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Submitting your application
Please use your cover letter to demonstrate to us that you have what is needed to ‘thrive’ (as noted in the Success Profile) and to tell us more about you and why you want to want to work for us.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa. Connect with Stonnington
Want to know more about what we do or why you should work for us? Check out our website, social media or subscribe to our newsletters.
