We’re looking for a proactive and customer-focused professional to join our Venues Booking Team on a permanent, part-time basis. Working 32 hours per week, you’ll have the flexibility to spread your hours across 4/5 days - perfect for someone who wants a reliable 9 - 5 without interruptions.
In this hands-on role, you’ll be the friendly first point of contact for our community and internal stakeholders, helping ensure events and bookings run seamlessly from enquiry to delivery. You’ll handle a mix of administrative and customer service tasks, providing timely, accurate, and positive support that keeps the team and our events running smoothly.
Your key responsibilities will include:
Providing day-to-day administrative support to the Venues Booking Team
Responding to customer enquiries via phone and email professionally and promptly
Coordinating bookings, including confirming details, managing schedules, and maintaining records
Liaising with internal teams and external clients to ensure smooth service delivery
Supporting event-related administration and logistics as required
This permanent, part-time role offers a salary of $76,864–$81,334 plus 12% super, pro rata for part-time hours.
Desired Skills and Experience
To thrive in this role, you’ll bring:
You have proven experience in customer service or administrative support, consistently delivering accurate, timely, and friendly service.
Your strong written and verbal communication skills help you connect confidently with a range of stakeholders.
You’re highly organised, with excellent attention to detail and time management, keeping everything running smoothly.
You bring a friendly, professional, and enthusiastic approach to your work, making positive impressions on colleagues and customers alike.
You can think on your feet and solve problems creatively, ensuring issues are resolved quickly and efficiently.
Experience in events or venue bookings is a plus, giving you insight into coordinating schedules and supporting successful events.
You hold a current driver’s licence, providing flexibility to attend venues and support events when needed.
Enquiries
For enquiries relating to the role, please contact Ninetta Innocca - Coordinator Venues & Facilities on ninnocca@stonnington.vic.gov.au
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Submitting your application
In your cover letter, we invite you to demonstrate how your skills and experience align with the requirements outlined in the Position Description, and to share what draws you to the opportunity to work with the City of Stonnington. The City of Stonnington is a child-safe, equal opportunity employer valuing diversity and inclusion. We welcome applicants from all backgrounds. Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of offerings available for our people, have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
To be eligible to apply for this position you must have an appropriate working rights.
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