The City of Stonnington is seeking an experienced customer focused Planning Support Officer to join Council’s Planning Support team who pride themselves on providing exceptional administration and customer service support as part of the City Planning Department.
The Planning Support Officer plays a key role in supporting the effective and efficient delivery of statutory planning services to the community, Council and internal stakeholders. The position contributes to positive customer experiences by providing clear, accurate and timely planning advice, ensuring enquiries and requests are managed in accordance with legislative requirements and Council procedures.
Key responsibilities include providing high-quality customer service and administrative support to the Statutory Planning Unit, processing statutory applications and supporting compliance with relevant legislation. The role also contributes to continuous improvement initiatives, supports team capability through knowledge sharing, and undertakes operational tasks that assist the smooth day-to-day functioning of the Statutory Planning service.
Key Responsibilities:
Provide high-quality customer service, including telephone support, by delivering clear, accurate and timely general planning advice to internal and external stakeholders.
Provide consistent advice on planning application processes, planning scheme requirements and Council policies, ensuring alignment with relevant planning controls and Council directions.
Assess and monitor applications submitted under Section 29A of the Building Act 1993 in accordance with legislative requirements.
Process and complete Freedom of Information requests under the Freedom of Information Act 1982 in an accurate and timely manner.
Seek to solve planning administration problems as they arise by applying knowledge of established legislation, procedures and guidelines, consistently striving to achieve desirable outcomes.
Undertake administrative functions and provide database support to ensure the effective operation of the Statutory Planning Unit.
Maintain accurate records and documentation to support statutory decision-making and customer enquiries.
Join us in this full-time temporary role for 12 months, offering a competitive salary range of $83,480 - $95,636, plus 12% superannuation. This is a hybrid working arrangement once fully trained. You will work as part of a supportive, high-performing team that values shared learning and innovation and work within a modern, sustainable office in Malvern, close to trains, trams, cafés and shops.
Desired Skills and Experience
What you'll need to thrive:
Demonstrated experience delivering high-quality customer service, including providing clear, accurate and timely information to a diverse range of customers, including managing telephone enquiries as part of a shared service environment.
Strong administrative skills, with experience preparing accurate written correspondence and maintaining records in accordance with legislative, policy or procedural requirements.
Well-developed verbal and written communication skills, with proven ability to problem-solve, manage competing priorities and professionally handle challenging or complex customer interactions.
Demonstrated ability to work effectively in a fast-paced environment, manage time efficiently and meet deadlines while maintaining a high level of accuracy.
A collaborative approach and genuine commitment to positively contributing to a team-based work environment.
Sound computer literacy, including demonstrated experience using the Microsoft Office suite and maintaining databases or record management systems.
A qualification in business, administration or a related field, or equivalent relevant experience in an administrative or customer service role.
Deep understanding of relevant technologies, procedures, and processes specific to the operating unit for effective supervision and management.
Strong verbal and written communication skills to engage clients and colleagues clearly and professionally
Ability to work cooperatively with diverse groups, fostering a supportive environment and building strong relationships.
Enquiries
For enquiries relating to the role, please contact Lana McLean Team Leader – Planning Support on lmclean@stonnington.vic.gov.au
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Submitting your application
In your cover letter, we invite you to demonstrate how your skills and experience align with the requirements outlined in the Position Description, and to share what draws you to the opportunity to work with the City of Stonnington
The City of Stonnington is a child-safe, equal opportunity employer valuing diversity and inclusion. We welcome applicants from all backgrounds.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of offerings available for our people, have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
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