Are you passionate about helping people and making a real difference in your community? We’re currently seeking enthusiastic and customer-focused individuals to join our Customer Service team in casual capacity.
As a Customer Service Centre Officer, you’ll be the first point of contact for residents reaching out to Council - whether in person, over the phone, via email or online. Your role is all about delivering a positive, efficient, and professional experience, helping people access the services and support they need.
You’ll thrive in this role if you:
- Have experience in busy, customer-facing roles
- Can juggle multiple tasks while staying calm, organised, and focused
- Communicate clearly and empathetically with a wide range of people
- Bring accuracy and professionalism to handling financial transactions
- Have strong time management skills and a solutions-focused mindset
Available positions:
3 x Casual Positions
Competitive hourly rate of $38.89 - $41.16 + 12% super
If you’re ready to bring your customer service skills to a role with purpose, we’d love to hear from you.
To thrive in this position, you’ll need a strong background in fast-paced customer service environments, demonstrating the ability to handle multiple tasks with precision and care. Your communication skills must be outstanding, with a natural ability to connect with people and ensure each interaction leaves a positive impression.
Attention to detail is essential - particularly when it comes to handling cash and financial transactions—so you’ll need to be comfortable managing these responsibilities with accuracy and professionalism.
This role offers a fantastic opportunity to grow within a supportive team, with plenty of chances for professional development. You’ll be making a real difference in the community by helping residents access the services they need, all while building your skills and gaining valuable experience.
Enquiries
Please reach out to Fiona Rogers on 8290 1089 or frogers@stonnington.vic.gov.au - Coordinator Customer Operations - Service Desk & Correspondence
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Please note we will only accept enquiries between Tuesday 27 February and Tuesday 3 March from 3pm to 5pm, and suitable applicants may be interviewed prior to the closing date.
Submitting your application
In your cover letter, we invite you to demonstrate how your skills and experience align with the requirements outlined in the Position Description, and to share what draws you to the opportunity to work with the City of Stonnington.
The City of Stonnington is a child-safe, equal opportunity employer valuing diversity and inclusion. We welcome applicants from all backgrounds.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of offerings available for our people, have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
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