Do you enjoy supporting people and making a meaningful impact in your community? We’re looking for motivated, customer-focused individuals to join our Customer Service team in a part-time permanent capacity.
As a Customer Service Centre Officer, you’ll be the first point of contact for residents connecting with Council - whether in person, by phone, via email or online. In this role, you’ll provide a professional, responsive and positive experience, helping people navigate services and access the support they need.
You’ll thrive in this role if you:
Bring experience working in fast-paced, customer-facing environments
Can manage competing priorities while staying calm, organised and focused
Communicate clearly, respectfully and with empathy across diverse audiences
Handle financial transactions with accuracy and professionalism
Have strong time management skills and a practical, solutions-focused approach
Available positions:
1 role - 2 days per week
1 role - 3 days per week
Additional days may be available to support leave cover and business needs.
Salary: $76,864 – $81,334 + 12% super, plus a monthly Accrued Day Off (ADO).
If you’re ready to use your customer service skills in a role that truly matters, we’d love to hear from you.
Desired Skills and Experience
What you'll need to succeed:
You’ll bring experience from a fast-paced customer service environment and confidently manage multiple priorities with accuracy and care.
You communicate with warmth and professionalism, building genuine connections and ensuring every interaction leaves a positive impression.
You demonstrate strong attention to detail, particularly when handling cash and financial transactions, maintaining accuracy and accountability at all times.
You value being part of a supportive team, embrace ongoing learning, and contribute positively while continuing to build your skills and experience.
Enquiries
Please reach out to Fiona Rogers on 8290 1089 or frogers@stonnington.vic.gov.au- Coordinator Customer Operations - Service Desk & Correspondence
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Please note we will only accept enquiries Monday 16th March from 3pm to 5pm, and suitable applicants may be interviewed prior to the closing date.
Must be available for 2-week training 15th April - 28th April 9 - 5pm
Submitting your application
In your cover letter, we invite you to demonstrate how your skills and experience align with the requirements outlined in the Position Description, and to share what draws you to the opportunity to work with the City of Stonnington.
The City of Stonnington is a child-safe, equal opportunity employer valuing diversity and inclusion. We welcome applicants from all backgrounds.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of offerings available for our people, have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
Connect with Stonnington
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