Be the voice and face of your community - join our Customer Service team!
Are you passionate about helping people and making a real difference? We’re seeking a Customer Service Centre Officer to join Council in a full-time permanent role, where every day brings new opportunities to support and connect with residents.
In this role, you’ll be the first point of contact for the community - welcoming residents in person, answering calls, responding to emails, and assisting online. You’ll play a vital part in ensuring people can easily access Council services, information, and support, leaving them with a positive experience every time.
You’ll excel in this role if you:
Have experience in fast-paced, customer-focused environments
Stay calm, organised, and adaptable while juggling multiple tasks
Communicate clearly, confidently, and with empathy
Deliver accuracy and professionalism when handling financial transactions
Thrive on problem-solving and finding solutions for others
Why you’ll love working with us:
Competitive salary: $76,864 – $81,334 + 12% super
Monthly Accrued Day Off (ADO)
A role where your work makes a tangible difference in the community
A supportive team environment and opportunities to grow
If you’re ready to bring your energy, skills, and passion for helping others to a role that truly matters, we’d love to hear from you.
Desired Skills and Experience
What success looks like in this role:
You handle a busy day with ease, keeping tasks on track and delivering accurate results every time.
You connect naturally with people, making every interaction friendly, professional, and memorable.
Accuracy and attention to detail come naturally, especially when handling payments or sensitive information.
You thrive in a team, embrace new challenges, and are always looking to grow your skills while supporting others.
Enquiries
Please reach out to Fiona Rogers on 8290 1089 or frogers@stonnington.vic.gov.au- Coordinator Customer Operations - Service Desk & Correspondence
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Enquires accepted during the following time period only: Tuesday 17th March 3-5pm, and suitable applicants may be interviewed prior to the closing date.
Must be available for 2-week training 15th April - 28th April 9 - 5pm
Submitting your application
In your cover letter, we invite you to demonstrate how your skills and experience align with the requirements outlined in the Position Description, and to share what draws you to the opportunity to work with the City of Stonnington.
The City of Stonnington is a child-safe, equal opportunity employer valuing diversity and inclusion. We welcome applicants from all backgrounds.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of offerings available for our people, have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
Connect with Stonnington
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