Stonnington Depot, 293 Tooronga Road, Malvern + Working from home
Administration
City of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of benefits available for our people have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
Please view the below documents for this position:
Parking Services Administrators are responsible for the day-to-day administration of parking infringements and parking permits. With strong communication skills and knowledge of relevant legislation, you will contribute to ongoing enforcement and road safety education initiatives which aim to create a safe environment for vehicular and pedestrian traffic.
Key responsibilities of this position include providing an efficient and effective parking enforcement and administration service, contributing to continuous improvement and collaboration and providing an excellent customer service experience.
Key Responsibilities also include:
• Assess parking infringement appeals and ensure decisions are made in accordance with specified guidelines and Victorian Government Legislation and Regulations.
• Undertake further research and analysis of infringement notices and enforcement patterns where necessary.
• Assist in all aspects in the management of Council’s Resident Parking Permit Scheme.
• Accurately maintain physical and electronic infringement, enforcement, and parking permit records.
• Prepare correspondence, spreadsheets, and reporting on contractor compliance and performance.
• Maintain up to date knowledge of Legislation, Regulations, and Best Practice Guides
• Assist in the development and deployment of new parking enforcement or administration technology and systems.
• Identify process improvement opportunities to increase efficiencies.
• Assist in the development of new policies and procedure documents.
• Provide excellent customer service and represent Council in a positive and professional manner when communicating with members of the community.
• Provide high quality and timely responses which clearly communicate decisions made.
• Demonstrate strong communication and interpersonal skills, with an ability to deal with personal and sensitive information in a professional and confidential manner.
Join us in this full-time permanent role, offering a competitive salary range of $83,480 - $95,636 plus 12% superannuation.
Desired Skills and Experience
What you’ll need to succeed:
• Deep understanding of relevant technologies, procedures, and processes specific to the operating unit for effective supervision and management.
• Strong grasp of the underlying principles of regulations, enabling accurate interpretation and application distinct from routine practices.
• Demonstrated work experience in enforcement or infringement administration that showcases applicable skills and knowledge.
• Competence in providing specialist advice or regulating client interactions within established guidelines, with an understanding of the implications of decisions and the ability to navigate appeals or reviews by senior staff
• Proficient in Microsoft Office Suite and cloud based systems, with a strong ability to apply these skills in a practical work setting.
Enquiries
For enquiries relating to the role, please contact Charlotte Willis Coordinator Parking Services on cwillis@stonnington.vic.gov.au
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Submitting your application
In your cover letter, we invite you to demonstrate how your skills and experience align with the requirements outlined in the Position Description, and to share what draws you to the opportunity to work with the City of Stonnington
The City of Stonnington is a child-safe, equal opportunity employer valuing diversity and inclusion. We welcome applicants from all backgrounds.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of offerings available for our people, have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
