Stonnington Aquatic centres, located in Malvern and Prahran
Customer Service
City of Stonnington is a child safe and equal opportunity employer committed to an equitable, diverse and socially inclusive work environment and a positive, barrier-free recruitment process. We actively encourage applicants from an Aboriginal and Torres Strait Islander heritage, people living with disability, LGBTIQ+ and people from culturally diverse backgrounds to explore the opportunity of a career at the City of Stonnington.
Here at the City of Stonnington we aspire to be a leading local government authority and to do this we need the very best people who share our belief in community and who want to make a difference. We value everyone's contributions, lived experience and expertise. We provide an inclusive and respectful workplace culture where everyone is supported to thrive and be authentic. There is a variety of benefits available for our people have a look at “Why Stonnington”.
If you have any support or access requirements, or would like to speak to someone about employment or an alternative processes, please contact Council’s Talent Acquisition team on 8290 1333.
Please view the below documents for this position:
As a Customer Service Officer working at our premier leisure facilities, including The Harold Holt Swim Centre and Prahran Aquatic Centre, you will be the first point of contact for our members and visitors. Your excellent communication skills, friendly attitude, and attention to detail will ensure that every guest enjoys a positive and welcoming experience.
You will provide accurate information about our facilities, programs, and memberships, both in person and over the phone, while maintaining a professional and efficient front-of-house presence.
What’s on Offer
An inclusive, community-focused working environment
Multiple part time opportunities with flexible hours
Hourly rate of $35.30 + 12% superannuation
Desired Skills and Experience
Key Responsibilities
Deliver a consistently high level of customer service to internal and external stakeholders
Provide up-to-date and accurate information regarding centre facilities, services, and programs
Supervise public entry and manage transactions in accordance with council and centre procedures
Maintain a professional and approachable manner at all times
What We’re Looking For
To be successful in this role, you will need :
A current Employee Working with Children Check
Valid CPR and First Aid (HLTAID009 & HLTAID011) certifications
Excellent communication and interpersonal skills
Proven ability to manage transactions accurately
Previous experience in a busy, customer-facing environment
Availability to work a flexible roster including early mornings, evenings, and weekends (shifts typically range from 4–5 hours)
Work for Stonnington today. Work that matters. People who make a difference.
Enquiries
For enquiries relating to the role, please contact Angie Czaja, Team Leader Customer Liaison on 8290 1678.
For enquiries relating to the system and the application process, please contact a member of the Talent Acquisition team on 8290 1333.
Submitting your application
Please use your cover letter to demonstrate to us that you can ‘deliver’ the aspects of the role and that you have what is needed to ‘thrive’. You do not need to have a heading of each point or address each point individually. Recommended no more than 2 pages for your cover letter.
We are a 2022 Circle Back Initiative Employer - we commit to respond to every applicant.
To be eligible to apply for this position you must have an appropriate Australian or New Zealand work visa.
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